Customer Care

As mortgage managers, our role is to service borrowers for all their post-settlement customer service requirements. To this effect we have developed our Customer Service department whose customer care includes:

• Post-settlement queries;
• Loan queries;
• Regular customer contact through letters and phone calls; and
• Providing customer user manuals to assist borrowers in gaining an understanding of their loan features including Internet Banking, redraw facilities, etc.

Loans Concierge

On every mortgage managed settlement in South-East Queensland a loans concierge will personally visit the client and install the home loan.  This includes a detailed explanation on how the loan works, internet access, understanding the home loan statement, broker review questionnaire and mba review questionnaire.

This service has reached new heights by the number of leads it has been generating for our brokers.

Phone 1300 889 484 to book a concierge.